• Beaches: Altantic Beach, Neptune Beach, Jacksonville Beach & Ponte Vedra as far South as Solano Rd.

• Intracoastal West: As far West as Kernan Blvd, North to McCormick and Sount to Butler Blvd.

Yes, we are fully insured through Business Insurers of the Carolinas. We can provide a copy of our policy if requested.

Yes, we will provide references upon request.

You will need to provide us with basic information to make sure we can meet your needs by completing the contact form. Click the Request a Consultation button on the home page to access our form. Once that is completed, we will contact you to set up a consultation if we can help.

We like to give both owner and pet the chance to get acquainted with their new pet sitter. This is a good time to discuss your pet's habits or requirements with their new caretaker and to make sure it is a good fit for all of us.

We require that all pet/care info is gathered BEFORE our meeting. We will send you a link to our system usually after a meeting is scheduled so you can complete the information. We will gather any additional information and obtain a key at our meeting so we can access your residence.

We will try to perform the visits at the approximate timeframe you request however, we cannot guarantee exact times. We operate using time windows so we can coordinate our scheduled client visits based on location. We ask for a 2 hour window - the more flexible the better.

A note about cats: For morning visits, we USUALLY visit cats after all scheduled dogs are walked. This is simply because dogs don’t have litter boxes and we don’t have employees so the schedule may at times be tight.

Time windows generally range from: Morning - 6-8 am, Midday - 11 am-3 pm, Evening - 5-7 pm, Late Night - 8-10 pm.

In order to provide the best possible service and in keeping with the terms of our insurance policy, we require a minimum of one visit per day for cats and small animals and three visits per day for dogs during the duration of your trip. If you have elderly pets or puppies you may need 4 visits per day.

Your pet sitter will send an update via our Time to Pet system for midday dog walking/visits.

For vacationers, we will send an update once daily from our scheduling system and also after the first and last visits. You may contact us to check on your pet at any time or request a specific update schedule.

Currently we do not have any employees so it’s just the two of us.

Pet Sitting and dog walking visits are generally between 7:00 am until 9:00 pm. Other times may be arranged. For Overnight visits, we arrive between 9:00-10:00 pm and leave the next morning between 6:00-7:00 am.

We would prefer to be the sole caretaker of your pets. If you insist on having other parties share pet sitting responsibilities while you are away, we cannot be held liable for any damage or injury to your home or pets.

For daily dog walking, we require cancellation notice be given at least 2 hours prior to the beginning of the visit window. Cancelations made with less than 2 hour notice are charged in full.

For vacation/business travel:

NON-HOLIDAY TIMES

• CANCEL PRIOR TO 48 HOURS BEFORE COMMENCEMENT OF SERVICES - NO FEE

• CANCEL LESS THAN 48 HOURS BEFORE TRIP - 50% CANCELLATION

HOLIDAY TIMES

• IF YOU CANCEL A HOLIDAY RESERVATION WITH LESS THAN 14 DAYS IN ADVANCE, A 25% CANCELLATION FEE WILL APPLY.

• IF YOU CANCEL A HOLIDAY RESERVATION WITH LESS THAN 7 DAYS IN ADVANCE, A 50% CANCELLATION FEE WILL APPLY.

• ANY BOOKING WHICH WE HAVE NOT RECEIVED PAYMENT FOR, AT LEAST 30 DAYS IN ADVANCE OF THE HOLIDAY WILL NOT BE CONSIDERED CONFIRMED OR RESERVED.

When local municipalities close schools due to potentially dangerous weather conditions such as approaching Tropical Storms or Hurricanes, our midday dog walking services may be canceled and our pet sitting service schedules may be altered.

We ask that all clients provide us with an inclement weather emergency contact that can care for your pets in the event that we cannot access your home. Your emergency contact should be able to walk to your home and have working keys for entry. All visits that are canceled as a result of inclement weather are credited to your account for use toward future services.

Please also note that your sitter is empowered to shorten exercise time during heavy rainfall and lightning and/or thunderstorms or extreme heat. In such cases, exercise time will be replaced with indoor playtime and TLC.

As our schedule can vary depending on the time of year, we require as much advance notice of your needs as possible.

Normally, during non-holiday times, we can accommodate requests placed a couple of weeks in advance of a trip.

Approaching major holidays (Thanksgiving, Christmas, New Year's) we usually require at least a month notice for any services needed. Requests made within a month of major holidays will be added only if we still have availability.